Customer Service Advisor (German-speaking) Location: Lisbon, Portugal (On-site) About the Role We are seeking a German-speaking Customer Service Advisor to join our growing team in Lisbon.
This position offers an excellent opportunity to work with cutting-edge technology while providing exceptional customer support in a dynamic, international environment.
Key Responsibilities Provide pre-sales support and general inquiries assistance Handle technical troubleshooting via multiple channels (phone/email/chat/social media) Adapt brand voice across various communication channels Manage customer escalations appropriately Document and maintain accurate case information Deliver exceptional customer experience Required Qualifications Native German speaker English proficiency (B2 level minimum) Technical customer service experience (preferred) Strong troubleshooting skills Excellent communication abilities Adaptability to different communication channels Work Schedule Monday to Friday: 8 AM to 8 PM Saturday to Sunday: 8 AM to 5 PM Flexible shift rotation within these hours Compensation Package Base salary: 1,100 per month (14 payments per year) Total annual salary: 18,460 Performance bonus: 120 (12 months) Complexity bonus: 135 Meal allowance: 7.23 per day (net) Benefits Health insurance (after 6 months) Comprehensive relocation package including: Flight ticket reimbursement (after 6 months) Subsidized accommodation (280/month for 12 months, deducted from salary) Modern office facilities in Oriente, Lisbon Professional development opportunities Contract Details Initial 6-month contract (CDD) On-site position Start date: Immediate Location Benefits Prime location in Oriente, Lisbon Excellent public transport connections Modern office facilities Vibrant international environment We are an equal opportunity employer committed to creating a diverse and inclusive workplace.
Join our international team in one of Europes most beautiful and affordable capital cities!
Office Location: Oriente, Lisbon, Portugal