German Customer Service Advisor For Mpos Company

We are hiring German speakers on behalf of our client, a player inthe mobile point-of-sale (mPOS) industry in Europe. Founded five years ago, theydeveloped a unique payment service that empowers small merchants to accept card payments anywhere using just their smartphone.
Role Overview:As a German Customer Service Advisor, you will be the first point of contact for their German-speaking customers, assisting them via phone, email, chat, and social media. Your main goal will be to provide exceptional support, answering questions about their product and services, and ensuring our merchants have a positive experience. You will also collaborate closely with other departments, such as Sales and Marketing, to continuously improve our processes.Initial paidmonth-long training will be provided.
Key Responsibilities:
Provide customer support to German-speaking clients through various channels (phone, email, chat, social media)Assist merchants with inquiries about our mPOS products and servicesWork on optimizing customer-related processes to enhance satisfactionCollaborate with Sales and Marketing teams to resolve customer issues
Candidate Profile:
Previous experience in a Contact Centre or Customer Service role (preferred)Technologically savvy (comfortable using smartphones, tablets, and computers)Excellent communication skills in German and proficient in EnglishEU member state passport or a valid Portuguese Residence PermitPatient, easy-going, and customer-focusedStrong problem-solving skills and persistenceWell-organized, able to stay calm under pressure
Work Schedule:
Monday to Sunday, between 08:00 and 19:00 (possible extension to 21:00)Rotative Days Off: 2 days per weekFull-Time: 40 hours/week
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