German Customer Care Agent - Braga/Porto

Customer Service Representatives are the first contact point for customers with questions or concerns. Their primary objective is to ensure customers have a seamless experience and feel satisfied with the company's products or services.

Whether through phone, email, or chat, CSRs are always ready to go the extra mile!

Tasks

Respond promptly to customer inquiries and concerns via phone, emails or chat

Resolve customer issues and complaints effectively and efficiently

Manage high volumes of inbound and outbound calls

Maintain accurate records of customer interactions and transactions

Provide up-to-date product and service information to customers

Escalate customer issues to the appropriate department or manager as needed

Collaborate with other departments to resolve customer issues and concerns

Maintain a positive and professional attitude at all times

Continuously improve your knowledge of products and services

Meet or exceed performance targets, such as call volume and resolution time

Contribute to team goals and initiatives to improve customer satisfaction and retention

Provide feedback to management on customer issues, concerns, and trends.

Requirements

High school education diploma

Native or near native level of German

Fluent in English (minimum C1 level, oral validation will be conducted)

Excellent communication and argumentation skills

Strong technology/computer skills

Relocation package on offer if coming from abroad

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