German Customer Advisor - Online Payment Platform | Salary: 1600 Euro Gross

Description
Are you a German speaker? Do you love helping others and are you interested in the banking sector? We have the perfect opportunity for you! Become now a German Customer Agent! Work in Athens, Greece and enjoy working with flexible hours while thriving in a fast-paced environment. Help the team achieve its goals and be a part of a company that's redefining customer service!

Your Role:

Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services.

Conduct end-to-end investigations for cases related to banking and digital payments.

Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.

Build trust and security for customer requests related to mobile apps and digital payments.

Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users.

Who we are looking for:

Fluent in both German and English (spoken and written).

Availability to work 24/7 to ensure continuous support.

Previous experience in a high-level support role within the banking or financial services industry is preferred.

In-depth understanding of banking services, digital payments, and mobile app usage.

Strong communication and interpersonal skills.

Benefits

1,600 euro gross per month (14 salaries per year).

Mobile plan and special discounts on internet, mobile, landline connection.

Paid training and development opportunities.

Multicultural and modern working environment.

Workout with free online fitness classes.

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