German Customer Advisor For A Video Game Brand - Portugal (Remote)

German Customer Advisor for a Video Game Brand - Lisbon, Portugal Lisboa, Portugal, PT
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you !
Your future project: join our German Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
Respond efficiently and effectively to all customers' enquiries within given timescales
Develop and maintain a full technical knowledge of the client's products and services
Deal with all correspondence as requested/required
Accurately log all calls in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
Proficient level of German (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPIs
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!

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