Gbs Provisioning Service Unit Manager

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Syensqo Job Grade: S19

Job Overview and Responsibilities
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.
Join us in one of our 3 service centres: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.
We are looking for:
As a Service Unit Manager, you will lead and develop a team of ~50 people responsible to:

Improve processes in the scope of the service Unit with a customer-oriented approachEnsure compliance activities for your scope of servicesManage and develop your teamContribute to Service Line transversal initiativesManage audit relationship and audit processSupport Group transformationKey responsibilities of Service Unit Manager: Manage Entity & StaffDefine, review and update the Service Unit vision and strategy - to drive the modernization and simplification of the process, harmonizing the process while reducing risk and complexitySet priorities for the Service unit in line with overall Group ambitionDefine and/or review the roadmap to drive the Service Unit transformation with the team, identifying resources, costsManage Service Unit budget and plans adapting costs and organization to the top-down requirements, with process initiatives and adjustmentsDecide on staffing and hiring in agreement with superior managementManage succession plans and facilitate the growth of all team members through learning and career development.Cascade down information to his/her entity (understandable, relevant, timely)Act as a change agent and promote spirit of accountability and compliance within the teamManage performanceBe accountable for service delivered, performance improvement and internal controlsManage significant escalation and ensure root cause resolution in case of service failure or escalationDrive individual and team performanceManage stakeholdersCollaborate with other Service Lines and BSA on alignment of strategy, roadmap, talent management and opportunities for improvement.Promote collaboration with the main stakeholders in order to improve the insights, compliance and service levelCollaborate with IT team to implement new toolsEnsure compliance with local & Group policyEnsure the application of Group standards for the entire set of activities managed by the Service UnitContinuously adapt the process in order to cover any change which might occur in the Service Unit activities perimeter, internal (e.g. ERP changes, new procedures) or external (e.g. legislation) to ensure the final result.Service Ownership (optional depending on domain)Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategyDesign, improve and document services/processes to achieve business and users' objectives in the most efficient and compliant wayContribute to Group policy and compliance rules definitionDefine Service Level Agreement and related KPIs to reach user needs and best-in-class ambitionBenchmark to ensure alignment with World Class organization, process optimization and best practicesDefine the best make & buy approach and select the required external services to support the processDrive collaboration and process change management between all functions and businessesUnlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savingsEnsure prioritization on projects and Continuous Improvement initiatives to leverage the resourcesDefine Internal controlsContribute to global BCP definition and implementationEducation And Experience Master's degree in the relevant domainMinimum of 8 years' experience in the relevant domain, preferably in manufacturing environmentExperience in Team ManagementSkills and behavioural competencies Proven leadership and people management skillsGreat sense of initiative, good communicator and capacity for deep dive analysis.Have a strategic mindset with an operational attitude and a clear understanding of how to best operate a GBS global shared services organization in full compliance.Process and technical skills to be able to partner with process managers, experts and IT specialists to fix operating issues with good interpersonal skills.Ability to work cross-time zones in a globally distributed team environment with an open and constructive attitude to interact with multiple stakeholders.Passionately Coach People to Their Potential /Lead with Purpose, Heart and Mind: Excellent people management and development skillsChange management experience and capability to embark people into a transformationProven track record of effectively influencing and navigating across organizational boundaries and building strong partnerships that produce desired resultsMake it Happen: high standards of excellence and a strong sense of personal accountabilityNatural customer service orientationSAP experience in the domainLanguage Skills Excellent communication skills in EnglishAbility to speak the local language is a plusAbout Us Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
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