Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.Job Overview and ResponsibilitiesSyensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, and be part of this transformation journey from the start.As a Team Leader you will lead and develop a team of 15 people located in Lisbon and Bangkok center mainly responsible for:Performance tool supportTalent Acquisition tool supportTalent Acquisition operation supportSupport translation and review of materials for Talent Acquisition service unit and/or other similar documentationsKey Responsibilities of a Team LeaderManage the department & staffSet priorities and/or plan work for a weekly or daily scheduleEnsure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)Organize and assess work of the teamAct as an expert of the domain and coach people toward accountability in terms of deliverablesEnsure team member development and career progressionInform, train, motivate, coach all team members to facilitate their growthPromote spirit of accountability, speak up to act as problem solverEnsure business continuity and backups are in placeEnsure or perform training activities (ex: onboarding of new employees in the team)Deliver operational servicesMonitor KPIs and OPIs to ensure delivery of service in line with customer expectationsAnalyze structural issues and collaborate with Service Owner to fix themEnsure compliance with Group Internal Control, policies and audits, and perform the relevant checksEnsure work instructions/operating procedures are periodically updatedPrepare and publish all reporting on time and with the required qualityFind and implement quick fix solutions for problems or escalate issuesEnsure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causesEnsure continuous improvement & innovationProactively monitor Process KPIs and OPIs, analyze gaps to target performance and propose and lead performance improvement initiativesPromote innovation in the team, and import new ideas and solutions from internal & external contactsCollaboration across the organization and with Service Owner to maintain standardization, cross-fertilization, and improve automationAcquire and update knowledge about rules, and adapt process to business needsMaintain knowledge about process & tools, and about the Group policies and proceduresCollect all input from Service Line Management to develop knowledge of the teamLearn and share best practices in the teamStay updated about customer requirements/specificities and future needs of company and customerCreate trusting partnership with stakeholders (internal or external)Be known and recognized by BSA stakeholdersTake ownership and resolve escalation requests from stakeholdersCreate, maintain and be active in networkingInitiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvementEducation and ExperienceMaster degree in the relevant domainMinimum of 5 years experience in the relevant domainExperience in Team ManagementMust have skillsEffective organizational skills and ability to navigate through different levels of the organizationHigh level of Communication skills, in a global contextSAP experience in the domainProactive with a high level of initiativeGood data analysis skillsUser orientation mindsetAbility to work collaborativelyA fluent knowledge of one of these additional languages: French, German, Italian, Chinese (Nice to have)
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