We are looking for a superstar Front Office Manager to join our pre-opening team at Andaz Lisbon.
Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital. This hotel will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Located in the center of Lisbon's bustling Baixa district along the main pedestrian road, Rua Augusta, the hotel will comprise five separate buildings, including the former offices of Banco Português de Investimento (BPI). This unique Urban Resort will allow guests to fully embrace the locale and experience authentic Lisbon.
About the role
In a pre-opening environment, the Front Office Manager plays a critical role in setting up the foundation for smooth hotel operations. This includes recruiting and training front office colleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations and check-in/check-out processes in line with the standards of Andaz Lisbon. This hands-on role provides an opportunity for an inquisitive, passionate, and customer-focused professional to set clear strategies and goals to enhance the experience of guests and colleagues while maximizing revenues and controlling costs.
Main Duties include:
Overseeing the guest experience from check-in to check-out for all guests, working with the Front Office team to ensure a seamless guest experience and making adjustments where necessary.
Ensuring that all company minimum brand standards have been implemented, and that optional brand standards have been applied where appropriate.
Building and delivering brand-led experiences that will contribute to exceeding hotel NPS and customer service scores.
Qualifications
Ideally with a degree
Experience in a similar role in a luxury 5-star hotel
Fluent in Portuguese and English
Strong leadership skills to manage and motivate a diverse team across various departments
Exceptional customer service skills with a focus on creating memorable guest experiences
Experience in implementing service standards and training colleagues to uphold them consistently
Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management
Pre-opening experience in luxury is an advantage
If this sounds interesting and a little bit like you, go ahead - click and apply! We look forward to hearing from you!
Care Connects us at Hyatt - we open doors, we welcome you, and we care.
We offer a great range of benefits, including:
Long-term career growth opportunities
A motivated and connected team
12 complimentary nights (per year) in other Hyatt properties around the world, as well as colleague rates and discounts
A company that truly cares
Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.
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