Sou uma empresa: The Independente CollectiveMACRO LEVELResponsible for assuring a friendly, welcoming, and great atmosphere in the Lounge/Bar/Reception area at all times.The FO Host is responsible for ensuring The Independente Hostel & Suites guests have the best experience and for assisting them to take full advantage of their trip to Lisbon.Responsible and accountable for all FO functions & activities related to guests and necessary coordination with the departments of TIHS and allied areas.Reports to the FOM and to the Bar Manager on bar-related issues.Complying with all food and beverage regulations.Replaces the FOM in his absence according to task delegation.MICRO LEVELEnsures to perform duties on time and in accordance with TIHS policies and SOPs.Arrives on time in accordance with the TIHS grooming guideline.Performs check-ins and check-outs.Understands and performs principles of auditing, balancing, and closing out accounts.Inputs reservations into the PMS system and is responsible for any new reservation inquiries after the daily closure of the reservations department.Answers phones and replies to e-mails.Collaborates in the organization of TIHS events.Mis-en-place/preparation needed for guest arrival and departure according to the TIHS SOPs.Ensures that all concerned departments have the guest history information.Handles guest requests, complaints, and suggestions and follows through to maximize the service standard and guest satisfaction, as per TIHS SOPs.Relays guest complaints to the FOM/TIHS Director without any delay.Is familiar with the promotions, events, and weekly activities calendar at TIHS.Recommends/suggests the best activities according to guests' profile and preferences.Prepares all types of beverages and snacks as per TIE Bar Menu including cocktails.Is responsible for ensuring the good and proper functioning of the Bar area, giving support in the front terrace when required.Manages Receptions stocks providing full reports to the FOM and to the Head Barman (Bar's stocks).Assesses customer preferences and makes drink recommendations.Delivers checks and collects bill payments.Cleans the bar and backbar to maintain a sanitary environment.Organizes the backbar to streamline drink preparation and inventory.Suggests new initiatives that focus on enhancing guest experience.Requisitos:Formação na área de Hotelaria, Turismo, entre outros.Experiência de 1 a 2 anos na função.Fluente em Inglês, outra língua é um plus.Gosto por história de Lisboa e Portugal.Be local.
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