French-Speaking Customer Support Specialist

Join our client's team in Lisbon, a city celebrated for its stunning coastline, rich history, and vibrant culture. Our company is a leader in the BPO industry, dedicated to providing exceptional service to our clients worldwide. They pride themselves on our innovative approach and commitment to customer satisfaction.
We are seeking a dedicated and enthusiastic French-Speaking Customer Support Specialist to join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing excellent support and ensuring a positive experience with our services.
Responsibilities:

Engage with French-speaking customers via phone, email, and chat to provide top-notch support and assistance.
Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
Collaborate with other team members to enhance the customer experience and improve service quality.
Stay up-to-date with client's products and services to provide accurate and relevant information to customers.
Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

Competitive Salary: Enjoy a competitive salary along with performance-based incentives.
Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
Career Growth: Opportunities for professional development and career advancement within the company.
Relocation Assistance: Support to help you settle into your new role and life in Lisbon.
Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.
Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you integrate into the local community.

Requirements:

Native or near-native fluency in French and proficiency in English.
EU ID or Portuguese Residence card.
Excellent communication and problem-solving skills.
A positive and proactive attitude with a passion for delivering outstanding customer experiences.
Previous experience in customer support or a similar role is a plus, but not required.

Apply today and become a key player in providing excellent support to our French-speaking customers. Apply now to embark on an exciting journey in one of Europe's most captivating cities!
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