col-wideJob Description:
Job Title: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal (Remote)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotating Shifts)
Compensation & Benefits:
Competitive salary
Health and life insurance from day one
Meal allowance
Transport allowance
Opportunities for career development and growth
Company-provided equipment (Laptop, tools, software)
Work Location: Onsite in Braga or remote, Portugal
Shift Details:
Hours: Monday to Sunday, rotating shifts (including nights)
2 days off per week on a rotating schedule
Shift rotations include morning, afternoon, and night shifts
Language Requirements:
French (C2 level required)
English (Intermediate proficiency preferred)
Position Summary:
We are seeking a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is an exciting opportunity to work in the website technical solutions industry, offering support to customers in a fast-paced environment. If you have an interest in technology, problem-solving, and delivering excellent customer service, this role is for you.
In this position, you will assist French-speaking customers with technical issues related to website services. You'll troubleshoot problems, offer guidance on how to use website tools, and ensure customers get the support they need in a timely manner. While previous experience in customer service or technical support is beneficial, it's not essential. We value candidates who are eager to learn, adaptable, and thrive in a dynamic environment.
You will be based in Braga and provide assistance to customers via phone, email, and live chat. Your contributions will directly impact customer satisfaction and the overall success of the company.
Main Responsibilities:
Offer excellent customer service to French-speaking clients, addressing technical issues related to website services
Troubleshoot problems related to website setup, configuration, and performance
Guide customers through technical processes to ensure they can fully utilize website features
Resolve website issues such as errors and performance problems in a timely manner
Log customer interactions in the CRM system for tracking and follow-up
Escalate more complex issues to the relevant teams for resolution
Ensure customer confidentiality and comply with data protection policies
Provide feedback to management about recurring problems or areas for improvement
Manage multiple customer inquiries efficiently, especially during high-demand periods
Collaborate with colleagues to improve the overall customer experience
Assist with account settings, billing issues, website features, and general troubleshooting
Follow company guidelines to maintain consistency and high-quality service
Skills & Qualifications:
Fluency in French (C2 level minimum)
Intermediate English (B2 level or higher preferred)
Experience in customer service or technical support is an advantage but not required
Strong communication skills, both written and verbal, with a focus on customer care
Willingness to learn and troubleshoot technical issues
Ability to multitask in a fast-paced environment
Strong problem-solving skills and the ability to resolve issues promptly
Comfortable working rotating shifts, including nights and weekends
Ability to maintain focus and efficiency during repetitive tasks
Attention to detail and accuracy in tracking customer issues
EU ID required for work in Portugal (or Residence Card for non-EU nationals)
Additional Benefits:
Health and life insurance coverage from the start
Opportunities for career growth with continuous training and promotion
Daily meal allowance for lunch and snacks
Monthly transport allowance
Access to professional certifications and career development training
Company-provided tools, including a laptop and necessary equipment
A collaborative work environment where teamwork and mutual support are emphasized