French Speaking Customer Care Advisor - Luxury Brand

An exciting role has arisen for a French speaker to join a successful Luxury Fashion Retail and e-commerce team based in Merton, South London. We are looking for a French Customer Service Representative to join their fun, dynamic, and friendly team. If you work in a retail environment, this could be a step up to an office-based role.
The package:
Salary: £13 per hour (£25,500)
Working hours: Monday to Friday 9am - 5.30pm.
Location: Merton near Wimbledon and Morden
This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. It will be a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year.
Responsibilities of the Customer Care Advisor:
Assisting French and English speaking clients with product enquiries
Updating and maintaining the order database
Providing support to clients registering online and having their orders processed through the website
Assisting clients with any issues regarding returns or orders via email and phone
Dealing with any complaints in a timely manner - escalating any issues to relevant departments
Liaison with the fulfilment team when necessary
Convert customer enquiries into sales opportunities - upsell
Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
Excellent English language skills
Fluency in French
To apply, please send your CV in English and in Word format to Tom.

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