Become a part of our energetic and forward-thinking e-commerce company, a leading force in the industry dedicated to delivering exceptional customer experiences worldwide. We offer a broad range of products and services designed to meet the diverse needs of our global clientele. As we continue to grow and enhance our market presence, we are looking for an enthusiastic and committed French-speaking Customer Advisor to join our remote team in Portugal. If you have a passion for customer service and aspire to work with an innovative company, this role is perfect for you!
Job Description:
Position Summary: In the role of Remote French-Speaking Customer Advisor, you will serve as the primary contact for our French-speaking customers. Your key responsibility will be to provide outstanding customer service and support, ensuring each customer interaction is both positive and productive. You will handle a wide range of customer inquiries, from product details and order updates to troubleshooting and issue resolution. Your mission is to enhance customer satisfaction and loyalty through prompt, accurate, and professional service.
Key Responsibilities:
Customer Support:
Address customer queries through email, chat, and phone in a timely and professional manner.Provide detailed and accurate information about products, services, order statuses, and policies.
Issue Resolution:
Troubleshoot and resolve customer issues effectively.Manage complaints, process returns and exchanges, and escalate complex problems to the relevant department when needed.
Order Management:
Assist customers with order placements, shipment tracking, and ensuring timely deliveries.Handle any discrepancies or issues related to orders.
Product Knowledge:
Keep updated with our product offerings and services.Provide comprehensive and accurate product information to help customers make informed purchasing decisions.
Customer Relationship Management:
Develop and maintain positive relationships with customers.Follow up on customer inquiries to ensure complete resolution and satisfaction.
Feedback and Improvement:
Gather customer feedback and provide insights for enhancing our products, services, and support processes.
Team Collaboration:
Work closely with other team members and departments to deliver a seamless customer service experience.Participate in team meetings and training sessions.
Technical Support:
Offer basic technical assistance for our e-commerce platform, guiding customers through website navigation, online tools usage, and troubleshooting common issues.
Documentation:
Maintain accurate records of customer interactions, inquiries, issues, and resolutions in our customer service database.
Requirements:
Language Proficiency:
Fluency in French (both written and spoken) is required.Proficiency in English or Portuguese is an advantage.
Communication Skills:
Exceptional verbal and written communication skills.Ability to convey information clearly, concisely, and empathetically.
Customer Service Orientation:
Strong focus on customer satisfaction with excellent customer service skills.Ability to handle challenging situations with professionalism and patience.
Technical Skills:
Basic computer skills and familiarity with e-commerce platforms and tools.Ability to quickly learn and adapt to new software and systems.
Problem-Solving:
Excellent analytical and problem-solving abilities.Ability to think critically and resolve issues efficiently.
Adaptability:
Ability to thrive in a fast-paced and dynamic environment.Flexibility to adjust to changing priorities and customer needs.
Team Player:
Capability to work independently as well as collaboratively in a remote team setting.Strong interpersonal skills and a positive attitude.
Experience:
Prior experience in customer service or the e-commerce industry is a plus, but not required.Training will be provided.
What We Offer:
Equipment: All necessary devices and tools to effectively perform your job will be provided by the company.Remote Work: Enjoy the benefits and convenience of working from home.Training and Development: Extensive training program to ensure your success in the role. Opportunities for continuous professional development and career advancement.Competitive Salary: Attractive salary package with performance-based incentives.Supportive Environment: Join a supportive and inclusive team that values collaboration, innovation, and excellence.Work-Life Balance: Flexible working hours to help you maintain a healthy work-life balance.
If you are a customer-focused individual with a drive to deliver excellent service, we want to hear from you!
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