Join our energetic and innovative e-commerce company, a market leader committed to providing top-notch customer experiences worldwide. We offer a diverse range of products and services designed to meet the varied needs and preferences of our global customer base. As we continue to grow and expand, we are looking for a dedicated and enthusiastic French-speaking Customer Advisor to join our remote team based in Portugal. If you have a passion for customer service and want to be part of a progressive company, this role is perfect for you!Job Description:Position Summary: As a Remote French-Speaking Customer Advisor, you will be the primary point of contact for our valued French-speaking customers. Your main responsibility is to deliver exceptional customer service and support, ensuring every customer interaction is positive and efficient. You will manage a variety of customer inquiries, including product information, order status, troubleshooting, and issue resolution. Your aim is to enhance customer satisfaction and loyalty by providing prompt, accurate, and professional assistance.Key Responsibilities:Customer Support:Respond to customer inquiries via email, chat, and phone promptly and professionally. Provide accurate information about products, services, order status, and policies.Issue Resolution:Effectively troubleshoot and resolve customer issues. Handle complaints, process returns and exchanges, and escalate complex issues to the appropriate department when necessary.Order Management:Help customers with placing orders, tracking shipments, and ensuring timely delivery. Resolve any discrepancies or issues related to orders.Product Knowledge:Stay up-to-date with our product range and services. Provide detailed and accurate product information to help customers make informed purchasing decisions.Customer Relationship Management:Build and maintain positive relationships with customers. Follow up on customer inquiries to ensure resolution and satisfaction.Feedback and Improvement:Collect customer feedback and provide insights to improve our products, services, and customer support processes.Team Collaboration:Work closely with other team members and departments to ensure a seamless and efficient customer service experience. Participate in team meetings and training sessions.Technical Support:Offer basic technical support for our e-commerce platform and assist customers with navigating the website, using online tools, and troubleshooting common issues.Documentation:Maintain accurate records of customer interactions, inquiries, issues, and resolutions in our customer service database.Requirements:Language Proficiency:Fluency in French (both written and spoken) is essential. Proficiency in English or Portuguese is a plus.Communication Skills:Excellent verbal and written communication skills. Ability to convey information clearly, concisely, and empathetically.Customer Service Orientation:Strong customer service skills with a focus on customer satisfaction. Ability to handle challenging situations with professionalism and patience.Technical Skills:Basic computer skills and familiarity with e-commerce platforms and tools. Ability to quickly learn new software and systems.Problem-Solving:Strong analytical and problem-solving skills. Ability to think critically and resolve issues efficiently.Adaptability:Ability to work in a fast-paced and dynamic environment. Flexibility to adapt to changing priorities and customer needs.Team Player:Ability to work independently and collaboratively within a remote team. Strong interpersonal skills and a positive attitude.Experience:Previous experience in customer service or the e-commerce industry is beneficial but not required. Training will be provided.What We Offer:Equipment:All necessary devices and tools to perform your job effectively will be provided by the company.Remote Work:Enjoy the flexibility and convenience of working from home.Training and Development:Comprehensive training program to help you succeed in your role. Opportunities for continuous learning and career growth.Competitive Salary:Attractive compensation package with performance-based incentives.Supportive Environment:Join a supportive and inclusive team that values collaboration, innovation, and excellence.Work-Life Balance:Flexible working hours to help you balance your personal and professional life.If you are a customer-oriented individual with a passion for delivering exceptional service, we would love to hear from you!
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