Description
Are you fluent in French and looking to start an exciting international career? We are hiring a French-Speaking Customer Advisor for our partner in the insurance industry in Lisbon. As the first point of contact for customers, you will use your excellent communication and problem-solving skills to provide professional, solution-oriented advice. Your goal is to maintain high customer satisfaction and ensure positive outcomes for every interaction.Your ResponsibilitiesProvide inbound customer support in French via phone, chat, and email on various insurance-related topics.Respond to inquiries, process claims, and manage cancellations or updates to customer information.Ensure efficient problem-solving and solution-oriented advice.Accurately document case details in the internal ticketing system and archive completed cases.Respond professionally to escalated situations and ensure proper documentation of the process.Represent the company's values and uphold its strong reputation.Consistently deliver excellent customer satisfaction.
Requirements
Native-level French language skills and English proficiency at B2 level.Strong verbal and written communication skills.Previous experience in customer service or troubleshooting is a plus.Patience and empathy to handle inquiries professionally and accurately.Proactive, self-motivated, and able to work well in a team.High level of confidentiality with personal data.Valid EU passport or residence permit.
Offer
Competitive Salary Package:14 monthly salary payments per year.Monthly performance bonus, meal allowance, and transportation subsidy.Relocation Support:Flight reimbursement and 12 months of company-provided accommodation.Full assistance with administrative and bureaucratic tasks.Comprehensive Benefits:Private health insurance, including dental coverage.Fixed working hours from Monday to Friday.Career Growth:Opportunities for professional development in an international environment.Mobility between global company locations.Additional Perks:Modern facilities, discounts at local businesses, company events, and more.
Conocimientos:Resistance To Stress, Problem-Solving, Communication