col-wideJob Description:
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our client's team as aFrench-Speaking Customer Advisorfor a telecommunication company in Porto (onsite) and help in delivering outstanding support to their valued customers.
Key Responsibilities:
Assist Customers Across Various Channels: Respond to customer inquiries related to subscriptions, billing, technical troubleshooting, and other topics via phone and other communication platforms.
Receive Incoming Calls: Handle incoming calls from customers with professionalism and efficiency.
Welcome and Advise Customers: Provide a warm welcome to our customers and offer expert advice to address their needs.
Offer Personalized Solutions: Tailor solutions to each customers unique situation, ensuring a high level of satisfaction with every interaction.
Embrace the Company's Culture: Live and promote the company's values and culture, contributing to a positive work environment and sharing this spirit with your colleagues daily.
Working Hours:
Monday to Saturday, rotating shifts between 7am and 7pm, onsite at client's centrally located office in Porto
Requirements:
- No previous experience required
- Proficiency in French (C2 and higher, spoken and written) is essential.
- For non-EU candidates, the possession of a valid residence permit of Expression of Interest is obligatory.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a team-oriented environment.
- Flexibility to work rotating shifts, including weekends.
Join us and be a part of a team that is dedicated to providing top-notch customer service! Apply now and embark on a rewarding career journey with us!