col-wideJob Description:
Join our dynamic team in Lisbon as aFrench-Speaking Customer Advisorfor one of the world's leading search engine platforms. We are committed to delivering exceptional customer service and fostering an environment where our employees can grow both personally and professionally.
Whether you're a seasoned professional in customer support or looking to embark on a rewarding career in the industry, this role offers you the chance to thrive in an international, vibrant setting while living in one of Europe's most beautiful cities.
Your Role:
As a French-Speaking Customer Advisor, you will be the primary point of contact for our French-speaking customers, providing timely, empathetic, and effective support. Your responsibilities will include:
Assisting customers via phone, email, and chat to resolve inquiries related to the search engine's products and services.
Troubleshooting and providing solutions for technical or operational issues.
Guiding users through features and functionalities to enhance their overall experience.
Logging and updating customer interactions in the system with accuracy.
Collaborating with team members and supervisors to ensure consistent service excellence.
What We Offer:
Relocation Package:If you're moving to Lisbon from abroad, we've got you covered! We provideflight tickets to Lisbonand offeraccommodation in Lisbonto help make your transition seamless.
Competitive Salary:Attractive pay package that recognizes your skills and dedication.
Career Growth Opportunities:We prioritize internal promotions and provide structured career advancement pathways.
Training & Development:Comprehensive onboarding training and ongoing development programs to ensure you excel in your role.
Vibrant Work Environment:Be part of a multicultural team in a modern office located in the heart of Lisbon.
Additional Benefits:Enjoy employee perks such as health insurance, team events, and discounts with local partners.
What You Bring:
Language Proficiency:Fluency in French (spoken and written) is essential. A good command of English is also required for internal communication.
Customer-Oriented Attitude:A natural problem solver with a passion for helping others.
Adaptability:Ability to handle diverse customer queries with professionalism and patience.
Tech-Savviness:Familiarity with digital tools and platforms is an advantage. Training will be provided for the search engine-specific tools.
Experience:Prior experience in customer support or a related field is beneficial but not mandatory. Enthusiasm and a willingness to learn are equally valued.
Why Lisbon?
Lisbon is a city that offers the perfect blend of work and leisure. Known for its sunny weather, stunning coastline, and rich cultural history, living in Lisbon means enjoying a high quality of life. From vibrant nightlife to world-class cuisine, this is a city that has something for everyone.