French Quality Analyst – Content Moderation

We are proudly working with one of the biggest international social media platforms in the world to ensure that the online space is safe.
We are on the lookout for an enthusiastic Quality Analyst to add to our cause. This is a unique opportunity to play a pivotal role in aligning and empowering our moderators to perform their tasks to the highest standards. As our Quality Analyst you will guide our team in mastering the project's directives to provide an accurate and timely service. If you have an eye for detail, like to work with the highest standards and have a passion for the online space, come and help us keep it friendly and secure.
Key responsibilities: Acting as a bridge between our Content Moderators and the clients' expectations.Coaching teams and suggesting improvement opportunities.Building reports based on the quality performance in different phases of the moderation process.Develop action plans based on periodical root cause analysis.Participating in weekly calibrating sessions to ensure consistency.What will make you succeed in this role? A passion for accuracy and a job well done.Professional proficiency in English, both written & spoken (B2).Excellent working abilities in French, both written & spoken (C1).Attention to detail and an analytical mindset.Good skills with MS Office tools (like Excel).What can you get? A competitive salary package with a performance bonus.Great work/life balance and wellness activities.Private medical insurance and meal allowance.Multi-cultural and teamwork-oriented environment.We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

#J-18808-Ljbffr