French Financial Advisor, Lisbon

Do you want to work with a reference financial institution customer support team?Are you French native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in sunny and happy Lisbon?So we have the perfect opportunity for you!Your future project: join our French Customer Support team.Our client is a renowned European bank with a global reach, focusing on Retail Banking & Services and Corporate Institutional Banking.As a customer service specialist in this project, your daily responsibilities will include:Providing the highest level of support to our customers via phone and email on a range of issues.Giving accurate, valid, and complete information by using the right procedures.Owning the customer query and ensuring a timely resolution and response.Building meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.Meeting and exceeding our customer service quality goals, compliance regulations, and productivity targets.Creating an amazing customer experience that people value and we are proud of.Following the direction of management and providing feedback.To succeed in the role, you will need to have:Native or proficient level of French (C2).Advanced level of English (at least C1) both verbal and written.Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.Analytical and problem-solving skills with strong attention to detail.Desire to learn and advance, be a curious investigator and problem solver.High-speed internet access and appropriate conditions for remote work.Must hold EU citizenship or valid work permit for Portugal.Be a local candidate or willing to relocate to sunny Lisbon, Portugal.Benefits:Signing bonus.Relocation package.Competitive wages.Paid professional training.Private healthcare & dental insurance (after six months of employment).Growth opportunities through various development programs.Fun and engaging company-wide initiatives, including our EverBetter wellness program.Job stability.Life-long skills and experience.Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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