French Customer Support Agent Location: Porto, PortugalPosition Type: RemoteContract: Permanent Are you fluent in French and passionate about delivering top-notch customer service? Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development. About Us: We are a dynamic and forward-thinking company providing exceptional customer support services to leading global brands. Our team in Porto is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed. Key Responsibilities: Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat. Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction. Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information. Record Keeping: Accurately document customer interactions and resolutions in our CRM system. Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights. Requirements: Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication. Experience: Previous experience in customer service or a related field is preferred but not essential. Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems. Communication Abilities: Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly. Problem-Solving: Ability to think on your feet and provide effective solutions in a fast-paced environment. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays if necessary. What We Offer: Competitive Salary: Attractive compensation package with performance-based incentives. Career Development: Opportunities for growth and advancement within the company. Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role. Modern Work Environment: Work remotely from north of Portugal Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Porto, with its rich cultural heritage and beautiful surroundings. Cultural Experience: Experience living in one of Portugals most charming cities, known for its historic sites, lively community, and picturesque landscapes. How to Apply: Are you ready to join our team in Porto (remote) and make a difference in customer support? If you are passionate about helping others and excited to work in a thriving city, we want to hear from you! Please send your CV #J-18808-Ljbffr
