French Customer Service Representative

Project Name: Meal Card Company Role: Customer Service Representative Language Requirement: French (C2) and English (B2) Start Date: 13th November 2024 Location: Braga, Portugal Work Model: Hybrid (On-site and Remote) Schedule: Monday to Friday: 07:00 19:00 (rotational shifts) Saturday: 08:00 15:00 2 days off per week: Sunday and 1 rotational day Contract Type: Permanent Contract (with 3-month trial period) Salary & Benefits: Base Salary: 830 EUR per month (paid over 14 months) KPI Bonus: 170 EUR per month (paid over 12 months) Meal Allowance: 7.23 EUR per day (net) Transport Allowance: 20 EUR per month Position Bonus (Braga): 20 EUR per year Job Description: As a Customer Service Representative for the Meal Card Company, you will be the main point of contact for customers, assisting them in navigating meal card services, resolving inquiries, and providing top-notch support.
Youll handle customer questions via phone, chat, and email, ensuring a seamless experience.
The ideal candidate is customer-focused, with strong communication skills in both French and English, and thrives in a fast-paced, hybrid work environment.
Responsibilities: Assist customers with inquiries related to meal card services.
Resolve issues and provide information on account management and usage.
Handle customer support across multiple channels: phone, chat, and email.
Maintain a high level of customer satisfaction through efficient and empathetic service.
Requirements: Proficiency in French (C2) and English (B2) .
Previous experience in customer service is a plus.
Strong problem-solving skills and the ability to handle customer inquiries with patience and professionalism.