Description
Come and work with us. Do you want to offer solutions to customers with financial and credit card services?Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Our client is a worldwide renowned American financial company and one of the most respected brands around the world. As a customer service specialist in this project, your daily responsibilities will include:Offer solutions to customers that need assistance with financial and credit card servicesProvide customer service through phone communicationEnrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possibleBuild meaningful relationships, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed quality goals, compliance regulations and productivity targets To succeed in the role, you will need to have:Native or proficient level of French (C2) (mandatory)Advanced level of English (at least C1) both verbal and written (mandatory)Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsComputer literateA motivated and enthusiastic personalityCommercial behaviorSelf-organized, planning and prioritization skillsPatience, empathy, and a unique ability to manage stressAbility to work under pressure and adapt quickly to adverse situationsTechnical aptitude and the ability to pick up new technology quicklyAble to follow guidelines and instructionsAbility to keep calm and clear-headed in critical situationsAbility to demonstrate confidence when imparting information or dealing with troubled callersMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site) Benefits. Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. This job vacancy is currently filled, but please apply now, and we will contact you for future opportunities.
Conocimientos:Customer Service, Good Communication Skills - Written And Oral, French, English