French Customer Advisor - Braga(Remote)

Tasks Ability to assist users with general inquiries and support issues via phone, but mainly through email/chat/social messaging channels (as assigned).
Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests and document relevant case information.
Requirements Native or near-native level of French.
Good level of English (it will be to work in an international company).
Microsoft Office knowledge.
Dynamic and proactive.
Experience with attending to customers will be a plus.

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