Lisboa, Portugal, PT
Come and work with us. Do you want to work with a reference financial institution customer support team?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon ?
So we have the perfect opportunity for you!
Your future project: join our French Customer Support team.
Our client is a renowned European bank with a global reach, with its main activities in Retail Banking & Services and Corporate Institutional Banking fields.
As a customer service specialist in this project, your daily responsibilities will include:
Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create amazing customer experiences that people value and we are proud of
Be responsible for following the direction of management and providing feedback
To succeed in the role, you will need to have:
Native or proficient level of French (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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