Lisboa
EUR 10,000 - 20,000
Do you want to work with a company that is helping to make online payment more secure for sellers and buyers?
Then you should apply to this great experience in Lisbon!
You would work in a fast-paced and high-performing work environment with super colleagues.
Your responsibilities and impact working as a Fraud Prevention Support will be:
Review orders of web purchases that fall under the scope of doubtful integrity.
Investigate and verify payment data.
Identify nefarious activity.
Record deviating activities, discover trends, and flag emerging issues.
Outreach to customers via phone and email.
Utilize sharp and privacy-compliant conversational skills when discussing payment details with billpayers and general customers.
Skills, qualifications, and interests you need to succeed in this role:
Customer service orientation.
Good communication skills.
Proactive and a team player.
Native German speaker (this is a must!) + a good level of English.
Motivated and committed to your work.
Ability to write in German.
Willingness to work with many other nationalities.
A sales/commercial background is a plus.
Previous experience in Customer Service or credit recovery experience is a plus.
What's in it for you?
Working hours: Monday to Friday 8 AM to 5 PM (8 hours).
A package in line with the market: 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
WFH possible.
Opportunity to be part of a challenging and fast-paced environment.
A multicultural and international environment.
Fully paid training, professional development, and career evolution.
The Company.
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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