.Customer Service/Support Location: Porto, Portugal Job Title: Fraud Analyst (English-speaking) - Social Media Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Fraud Analyst in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Fraud Analyst, you will: Prepare chargeback representment documents in accordance with specific requirements and templates based on reason codes Determine the risk level of users based on SOP criteria Verify user-provided documents to ensure authenticity and match system records Make decisions to blacklist or whitelist users based on review outcomes Identify and present observations related to potential fraud trends to senior team members Investigate reasons for transaction rejections Collect information through screenshots from multiple platforms Your qualifications Concentrix is a great match if you: Fluent in verbal and written English (C2) University degree or equivalent educational qualification (preferably) Previous experience in fraud review and/or chargeback disputes (preferably in the tech industry) Understanding of payment methods including CCDC, PayPal, and E-wallets Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process Ability to work effectively in a fast-paced team environment Adaptable and committed to continuous learning Strict adherence to organizational policies and procedures High ethical standards and commitment to confidentiality If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role
