Company Overview:
We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment services for small businesses. Founded 5 years ago, we've expanded to 31 countries, empowering entrepreneurs with our innovative smartphone-based payment solutions. Our transparent pricing and commitment to customer satisfaction have set us apart in the industry.
Location: Porto Office Park, Av. de Sidónio Pais 93, 4100-467 Porto
Languages Required: German (Native), English (B2)
Key Responsibilities:
Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.
Address inquiries and troubleshoot issues related to our products and services.
Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.
Candidate Profile:
Previous experience in a Contact Centre or Customer Service role preferred.
Comfortable using technology (smartphones, tablets, computers).
Fluent in German with excellent verbal and written communication skills in English.
Patient, empathetic, and customer-focused.
Strong problem-solving skills and a proactive approach to issue resolution.
Organized and able to maintain composure in high-pressure situations.
Training Conditions:
Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00
Training Salary: Approximately 660 net (conditional on attendance and performance)
After Signing the Work Contract:
Salary Conditions for the German Market: Base Salary (Gross): 1217 EUR/month x 14
Language Adder (Gross): 100EUR/month x 12
Skill Adder (Gross): 100EUR/month x 12
Performance Bonus (Gross): Up to 120EUR/month x 12
Attendance Bonus (Gross): 100 EUR/month x 12
Meal Allowance: 6 EURper working day (paid in meal card)
Health Insurance coverage provided
Work Schedule:
Monday to Sunday, between 08:00 and 19:00 (with potential for late shifts extended until 21:00 as per client agreement)
Additional Notes:
Candidates should expect a dynamic work environment with opportunities for growth and development within a global company known for its innovative solutions and customer-centric approach.
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