Field Team Supervisor

Field Team Supervisor Mission
Coordinating the local customer support team and providing end-user IT support
Coordinating the distribution and monitoring of tickets and tasks for the various teams
Promoting and participating in operational meetings with the client and the various teams
Managing and building relationships with other internal and external teams and the client
Creating and managing technical documentation (processes and procedures)
Creating and managing reports to monitor the operation, taking into account SLAs, KPIs and contracted OLAs
Resource management (absences, vacations, training, etc.)
Managing alignment between operations and service management
Perfil
Knowledge of MS Windows and HW
Knowledge of computer networks
Driving license valid in Portugal (required)
Willingness to travel
ITIL knowledge or certification preferred
Fluent English (required)
- On-site
- Location: Mozelos (Santa Maria da Feira)
- Availability for prevention

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