Field Team Supervisor

Field Team SupervisorMission Coordinating the local customer support team and providing end-user IT supportCoordinating the distribution and monitoring of tickets and tasks for the various teamsPromoting and participating in operational meetings with the client and the various teamsManaging and building relationships with other internal and external teams and the clientCreating and managing technical documentation (processes and procedures)Creating and managing reports to monitor the operation, taking into account SLAs, KPIs and contracted OLAsResource management (absences, vacations, training, etc.)Managing alignment between operations and service managementPerfil Knowledge of MS Windows and HWKnowledge of computer networksDriving license valid in Portugal (required)Willingness to travelITIL knowledge or certification preferredFluent English (required)- On-site
- Location: Mozelos (Santa Maria da Feira)
- Availability for prevention

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