English Speaking Fraud Analyst for Social Media - Porto We're Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future.With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners' business. That is also why we have been named a Great Place to Work in Portugal, 5 years in a row.Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!Are you fluent in English and seeking an opportunity with the leading BPO worldwide, awarded as the best place to work? Join our team as a Fraud Analyst! As part of this dynamic role, your key responsibilities will involve conducting detailed reviews of user behaviours across various platforms to assess the risk level of users and ensure compliance with established Standard Operating Procedures (SOP).Your job will be great:Regarding Appealing:*Reviewing user behaviour across multiple platforms.*Determining the risk level of users based on SOP criteria.*Verifying user-provided documents to ensure authenticity and match system records.*Making decisions to blacklist or whitelist users based on review outcomes.Post Manual Review:*Conducting in-depth reviews of user behaviour across multiple platforms.*Assessing the risk level of users according to SOP guidelines.*Identifying and presenting observations related to potential fraud trends to senior team members.*Making decisions to blacklist or whitelist users based on review findings.Pending Review:*Analysing user behaviour across various platforms.*Evaluating the risk level of users based on established SOP criteria.*Identifying and reporting potential fraud trends to senior team members.*Making decisions to blacklist or whitelist users based on review results.Customer Escalation:*Investigating reasons for transaction rejections.*Reviewing user behaviour across multiple platforms.*Assessing the risk level of users and providing standard replies based on SOP guidelines.*Managing user status by removing them from the blacklist or adding them to the whitelist as appropriate.Chargeback:*Collecting information through screenshots from multiple platforms.*Preparing chargeback representment documents in accordance with specific requirements and templates based on reason codes.*Submitting representment through the portal within specified timelines.This position requires meticulous attention to detail, adherence to SOP guidelines, and the ability to effectively communicate findings to senior team members.Perfil Successful candidates will demonstrate strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process.1 to 3 years of prior fraud manual review experience, preferably in the tech industry.Fluent in verbal and written English (Bilingual or native speaker).Familiarity with fraud trends and chargeback processes.University degree or equivalent educational qualification.Ability to work effectively in a fast-paced team environment.Understanding of payment methods including CCDC, Paypal, and E-wallets.Adaptable and committed to continuous learning.Strict adherence to organizational policies and procedures.High ethical standards and commitment to confidentiality.Basic to intermediate computer literacy skills.Oferta Competitive salary with benefits package, paid 14 times a year.Private Health Insurance.A bright, modern, and exciting place to work.Several training and career development opportunities.#J-18808-Ljbffr
