Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defense and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus' global success and play a vital role in Airbus' transformation journey in standardization, harmonization, digitalisation and automation of end-to-end processes (e.g. Procure to Pay) of all overhead functions. Our target is that siloed ways of working/processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability, and teamwork.Our purpose defines why we exist: 'We pioneer sustainable aerospace for a safe and united world'Responsabilidades ChaveAn opportunity for an Employee Support Specialist has arisen within Airbus GBS. The selected candidate will join the Airbus GBS Reward Operations Team supporting the Human Resources function. The jobholder will be responsible for ensuring an efficient Employee Support and Experience on Personnel Administration, Time Management, Payroll, Social Security and Benefits activities that belong to the Reward Operations area, as essential topics from Human Resources function (HR), on a high-quality level, leading with labor law and rules, Collective Agreements, as well as Company requirements.The main tasks will be:Support and meet all requests raised by internal employees to the internal customer service at first level.Ease handling various Service Now tickets, (including phone calls and emails) on a daily basis while resolving HR employees issues and requests in a short timespan.Expected efficient triage actions may permit the requests to be derived to other RO areas when it cannot be solved at the first level.Manage different IT tools simultaneously.Provide clear internal customer service in both Spanish (native) and English.Memorize main related areas procedures and manage KDB and documentation for others, to provide quality service.Create and update both Employee Support department procedures and response templates.Reporting and KPIs monitoring.Analyze reports, KPIs and detailed data to highlight employee needs anticipation and customized information.Facilitate training actions and knowledge transfer when needed.Data Privacy Culture: Ensure the protection of personal data and a high level of compliance.CompetênciasLanguages: Spanish native level / English conversational levelEducation: Human Resources or Labour Relations or Business Administration or a related discipline at any level.Experience: At least 1 year in Human Resources / Service Line.Technical knowledge: Google Workspace and/or Microsoft Office. Valuable: Service Now, SAP-HCM and/or Workday.Soft skills: Effective communication, empathy, patience, resilience, ability to handle pressure, emotional stability, and self-motivation.Valuable / Nice to have: Time management and/or payroll knowledge. Experience in manufacturing companies. Spanish culture experience.Principais BenefíciosDiverse career opportunities within Airbus European core countries or in other regions around the world.A hybrid working model, allowing you to combine onsite and offsite work.A modern office at Parque das Nacões, well connected to public transportation.A motivated and fun crew to grow and build and shape the GBS together.An intense and exciting onboarding experience.
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