Employee Support Specialist - Spanish Speaker Apply Job Description: Responsibilities - your mission: An opportunity for an Employee Support Specialist has arisen within Airbus GBS. The selected candidate will join the Airbus GBS Reward Operations Team supporting the Human Resources function. The jobholder will be responsible for ensuring an efficient Employee Support and Experience on Personnel Administration, Time Management, Payroll, Social Security and Benefits activities that belong to the Reward Operations area, as essential topics from the Human Resources function (HR), on a high-quality level, leading with labor law and rules, Collective Agreements, as well as Company requirements. The main tasks will be: Support and meet all requests raised by the internal employees to the internal customer service at first level.Handle various Service Now tickets, including phone calls and emails, while resolving HR employees' issues and requests in a short time span.Efficient triage actions to permit requests to be derived to other RO areas when not solvable at the first level.Manage different IT tools simultaneously.Provide clear internal customer service in both Spanish (native) and English.Memorize main related areas procedures and manage KDB and documentation for others, to provide a quality service.Create and update both Employee Support department procedures and response templates.Reporting and KPIs monitoring.Analyze reports, KPIs and detailed data to highlight employee needs anticipation and customized information.Facilitate training actions and knowledge transfer when needed.Ensure the protection of personal data and a high level of compliance. Requirements - our ideal candidate will have: Languages: Spanish native level / English conversational level.Education: Human Resources, Labour Relations, Business Administration or a related discipline.Experience: At least 1 year in Human Resources / Service Line.Technical knowledge: Google Workspace and/or Microsoft Office. Valuable: Service Now, SAP-HCM and/or Workday.Soft skills: Effective communication, empathy, patience, resilience, ability to handle pressure, emotional stability, and self-motivation.Valuable / Nice to have: Time management and/or payroll knowledge, experience in manufacturing companies, Spanish culture experience. Benefits - what's in it for you: Diverse career opportunities within Airbus European core countries or in other regions around the world.A hybrid working model, allowing you to combine onsite and offsite work.A modern office at Parque das Nações, well connected to public transportation.A motivated and fun crew to grow and build the GBS together.An intense and exciting onboarding experience. This job requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Portugal SA Employment Type: Fixed term Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ******. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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