WHAT YOU'LL DO
The Learning and Development Coordinator will have a key role in the coordination, operational quality, and execution of our EMESA regional training offer and projects. The training events are essential for consulting staff in building core capabilities, helping them to develop their regional network and providing them affiliation and networking opportunities. Additionally, there will be opportunity to drive forward relevant functional projects to implement operational and strategic priorities.
You will:
Run multiple training events and projects across the calendar year. Program sizes range from around 30 to 300 participants and take place throughout the year in a variety of formats: virtual sessions, blended learning, hybrid and in person events in locations across Europe.
Work closely with both internal and external stakeholders, to ensure operationally the events (virtual, hybrid or live setting) run to an exceptionally high standard that are enjoyable and memorable for the learner.
As event/project owner, collaborate with teams who will be supporting you in organizing this training.
Work closely as a thought partner with the wider team, the content managers, and key stakeholders, to ensure the learner experience is valued and being delivered in the right way.
Engage with different internal (MDPs, PAs, Meetings & Events, etc.) and external stakeholders (e.g. hotels, outsourcing service companies, facilitators) to set up great learning experiences.
Understand BCG's strategy, business and learner's needs and use those data points to implement our L&D activities as our business evolves.
Our training programs include but are not limited to Consulting Journey and Leadership Journey programs events.
YOU'RE GOOD AT
Working in an internationally diverse team.
Delivering outstanding customer service, being highly organized, and skilled in organizing and hosting events (virtually, hybrid, or in person).
Thriving while working autonomously and collaborating effectively.
Building working relationships and quickly gaining trust with key stakeholders.
Being very organized and efficient, with strong attention to detail and accuracy.
Keeping an open mind, positively embracing change and trying out new things.
Handling multiple tasks and adapting to last minute changes and demands.
Acting as a thought partner and trusted advisor to colleagues and leaders.
Learning new technologies and systems quickly, and delivering outstanding service in any onsite event.
Being passionate about exploring new places and meeting new people, with a desire to develop in a global team setting.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
We are looking for this person to have:
A passion and interest in Learning & Development.
A degree in any discipline; vocational training in Event Management/Hotel/Tourism is an advantage.
2-4 years' work experience in an operations role within professional services is preferred.
A good understanding of BCG business and learner's needs, and how to translate that into L&D actions.
Skills in a variety of technical tools used for virtual events (e.g., Zoom, Slack, Trello, Outlook, Sales Force Marketing Cloud, Survey tools).
Organizational skills and the ability to think big while considering all details.
Prior experience in organizing virtual/online meetings.
Fluency in the English language (oral and written).
Advanced Microsoft Office skills (including PowerPoint, Excel, Outlook, Word).
YOU'LL WORK WITH
A passionate and dedicated Learning & Development team, who are currently spread across Europe and India. As a complex matrix structured organization, you will also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in our Global L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.
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