Who we are:
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: EAP Counsellor
Location: Portugal
Onsite/Hybrid/Remote: Hybrid or Remote depending on your proximity to our Paço de Arcos office.
Full-Time/Part-Time: Full-Time (40 hours per week)
What you will do:
Our EAP Counsellors engage with participants over the phone, video, chat & email while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
It's difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it's like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation.
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
Provide single session counselling, in-the-moment support and crisis management over the phone, video, chat & email in a supportive, ethical and professional manner while maintaining client confidentiality.
Assess clients thoroughly to ensure appropriateness for short-term counselling.
Assess and manage high-risk calls and work closely with individuals at risk.
Appropriately refer clients to external resources or within WPO as part of our holistic approach.
Collaboratively develop clear and concise treatment plans for clients.
Maintain clear clinical and task-oriented documentation in the case management system.
Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:
Applicants must hold qualifications in Clinical Psychology.
2 years of experience in Clinical Psychology.
Applicants must be members of the Portuguese Board of Psychologists.
Fluent in Portuguese and English.
Experience in solution-focused counselling.
Excellent IT and administration skills.
Experience of working within a service centre environment would be advantageous.
Experience working for an organisation with listening/counselling/support services would also be an advantage.
What we offer:
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Life plan, Health plan, Work accident insurance, Meal allowance, Gym reimbursement, Tuition reimbursement, Professional licence reimbursement, Clinical supervision, 24/7 support for risk calls, Mentorship programme, CPD training reimbursement, Access to professional monthly clinical development webinars & professional development workshops, EAP benefits, Employee exchange programme.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging, and personal growth.
For further details about WPO, please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience.
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
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