E39M0: Customer Logistics Management Representative-Senior (Id)

CE Operations:CLM Customer CareService Level Performance of FedEx Strategic BusinessTop Tier Enterprise Global and Regional Customers SupportService Analysis PerformanceContinuous ImprovementData Analytics Across Multi-Regional and Cross Operating Companies' CustomersRoot Cause AnalysisOutstanding Customer Experience DeliveryBest Practices ImplementationRobust Solutions Offering for Complex and Critical SituationsEG/ER Business Reviews Preparation & ParticipationCustomer Education on FedEx Products, Services, Tools and Required RegulatoryIndustry Vertical & SME Support (Life Sciences, Aviation, e-Commerce, etc.)Learning & Development Design and Delivery SupportNetwork Building Across FunctionsCustomer Issues Anticipation & ResolutionResponsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.Required Skills:Interpersonal SkillsMicrosoft/Office PC SkillsProblem Solving SkillsTeam Working SkillsWritten & Verbal Communication Skills
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