Dutch Speaking Order Support Specialists - Remote In Portugal

Dutch Speaking Order Support Specialists - Remote in Portugal Dutch Speaking Order Support Specialists – Remote in Portugal Remote anywhere in Portugal €1298 per month gross Our client is recruiting Dutch Speaking Order Support Specialists, candidates can be located anywhere within Portugal mainland. Backoffice Responsibilities: The core of the role involves handling customer inquiries, including: Responding to inbound calls from customers who have replied to a callback request sent by our team Conducting outbound calls (when necessary) to clarify information with customers Job Responsibilities: * Handle escalations from customer-facing colleagues and resolve complex issues related to online orders * Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase * Liaise with partners to resolve issues and achieve customer satisfaction * Perform investigations to make decisions that impact customer and partner relationships * Communicate with customers via phone and email to provide updates on issue resolution Requirements: * Strong attention to detail and accuracy in performing tasks. * Ability to work under strict regulations and protocols * Ability to investigate and resolve complex issues * Strong communication and customer service skills * Ability to work independently and make decisions that impact customer and partner relationships Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues. #J-18808-Ljbffr