Do you speak Dutch and want to gain international experience within customer service? Our client is searching for Dutch speakers who want to work within customer service. We are looking specifically for individuals who have a good work attitude and service in their blood. With a modern office located in the central part of Athens, our client offers both work experience and cultural experience in the charming city of Athens!
The Client
Our partner is the market leader in Customer Care Services. They were awarded as the "Best Multi-Lingual Contact Center in Europe, 2017" and as a "Great Place to Work, 2017" in Greece.
Their continuously growing international family consists of 6,300 dedicated employees that provide top-quality first-line customer service & technical support for leading companies in 36 languages. More than 91 nationalities make their working environment the most interesting multicultural one found in Greece.
Your Responsibilities
Log all inbound and outbound contacts, as well as any updates to customer records
Perform technical troubleshooting with customers
Forward applicable customer issues to higher departments
Assist with the fulfillment of customer orders by performing activities such as providing relevant information to customers, tracking and tracing orders, canceling orders, organizing returns of goods, assisting with payment inquiries, etc.
Track and follow cases to ensure that they are closed in an efficient and timely manner
Provide and maintain strong, professional relationships with all customers and show empathy at all times
Up-sell and/or cross-sell
The Ideal Profile
Native level Dutch (C2), fluent English (C1)
Previous experience in Customer Support
Desire to work in Athens, Greece
EU Passport
Can-do attitude
The Offer
Competitive monthly salary as well as a monthly performance bonus
Extra payment for night shifts, overtime, Greek holidays & Sundays
Ongoing paid training using the latest technologies
Both private and public health insurance coverage
In-house doctor
On-site canteen
Casual dress code
Employee Relations team to help new hires integrate into the Greek lifestyle and culture
Fun team activities inside and outside the company
Lots of benefits and discounts for all their employees
Fully remote position
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