Are you proficient in Dutch and passionate about delivering outstanding customer service? Join us as a Dutch-Speaking Customer Advisor in Portugal, where you'll have the chance to immerse yourself in the dynamic travel industry. This distinctive role provides the flexibility of remote work within Portugal or the option to be on-site in Lisbon, allowing you to enjoy the charms of Portugal while assisting our valued customers. Whether you're an experienced professional or just beginning your career, prior experience is not a requirement. We invite individuals with a commitment to customer service and a love for making a positive impact.
About Us:
Situated in the heart of Portugal's thriving travel industry, we are committed to creating memorable experiences for travelers worldwide. Our Lisbon team is fueled by a shared passion for travel, aiming to deliver exceptional service. As a Dutch-Speaking Customer Advisor, you'll play a pivotal role in ensuring our customers' journeys are seamless and remarkable.
Position Overview:
As a Dutch-Speaking Customer Advisor, you'll be the welcoming voice assisting customers with their travel inquiries and bookings. Whether you're aiding in planning dream vacations or resolving issues during their travels, your dedication to providing exceptional service will leave a lasting impression.
Key Responsibilities:
Customer Support: Engage with Dutch-speaking customers through phone, email, and chat, providing assistance with travel bookings, itinerary changes, and general inquiries.
Remote or On-Site Work: Experience the flexibility to work remotely from any location in Portugal or on-site in Lisbon, immersing yourself in the vibrant culture and atmosphere of the city.
Relocation Package: For those relocating from abroad, take advantage of our relocation package, including flight tickets to Lisbon and accommodation support, ensuring a smooth transition.
Travel Industry Expertise: Develop a comprehensive understanding of our products, services, and destinations, allowing you to offer personalized recommendations and guidance to customers.
Collaboration: Collaborate closely with our team to share insights, contribute to projects, and enhance our customer support processes continuously.
Qualifications:
Fluency in Dutch: Proficiency in spoken and written Dutch is crucial for effective communication with our Dutch-speaking customers.
Customer-Centric Approach: Strong communication skills and a genuine desire to assist others, ensuring positive and memorable customer interactions.
Adaptability: Ability to thrive in a fast-paced environment, quickly learn new systems and processes, and adjust to evolving customer needs.
Passion for Travel: A genuine enthusiasm for travel and a willingness to share your passion with customers, helping them create unforgettable experiences.
Perks:
Flexible Work Environment: Enjoy the flexibility to work remotely within Portugal or on-site in Lisbon, allowing you to choose the work environment that suits you.
Relocation Package: For candidates moving from abroad, benefit from our comprehensive relocation package, covering flight tickets to Lisbon and accommodation support for a smooth transition to your new home.
Competitive Salary: Receive a competitive salary reflecting your skills, experience, and commitment to providing exceptional customer service in the travel industry.
Health and Life Insurance: Comprehensive coverage for health and life insurance to prioritize your well-being and offer peace of mind, allowing you to focus on helping customers create unforgettable travel experiences.
Ready to embark on a journey with us in Portugal's travel industry? Submit your CV today!
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