As a German Ship to Bill Analyst, you will have the following responsibilities:
Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed. Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports. Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner. Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs. Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders. Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits. Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities. Update Global Smart Form; Travel & Entertainment expense report review. Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting. Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance. Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution. Attend customer calls, emails, chat and respond on requests. Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort. Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines. Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests. Minimum of a Bachelor's degree or equivalent in business or a departmentally related. Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic. Native level of Dutch with B2 level in English. Competitive salary Meal allowance on card Career progression opportunities Parenthood program Well-rounded health and life insurance packages On-site gym: includes indoor pool access, fitness classes and a football pitch Staff canteen with varied food options and river-facing balcony seating