Are you a Dutch language virtuoso? We're in search of an exceptional individual to join us as our Native Human Reviewer Maestro! About Us: We specialize in crafting transformative customer experiences that propel global brand growth. Armed with profound insights and state-of-the-art technology, we sculpt integrated journeys that surpass expectations and effortlessly scale. Whether you're a burgeoning startup or an established global brand, we're your steadfast partner for triumph. No matter the intricacy or breadth of your customer voyage, we've got you covered. Role Overview: As a Dutch Customer Advisor, you'll deliver stellar service to our clientele, addressing inquiries and resolving issues through phone, email, and chat channels. Collaborating closely with internal teams, you'll elevate the customer experience and contribute to refining processes. This role presents an opportunity to wield significant influence and ensure utmost customer satisfaction. Key Responsibilities: Answer and handle cases and errands from our main queue, chat, and mail: You'll be responsible for addressing and resolving customer inquiries and requests received through various channels, including our main queue, chat platform, and email system. Handling questions from customers: You'll provide accurate and timely responses to customer questions, ensuring that their concerns are addressed and resolved to their satisfaction. Handling complaints: In the event of customer complaints, you'll listen attentively to their concerns, empathize with their situation, and work towards finding a suitable resolution, maintaining a positive and professional demeanor throughout the interaction. Qualifications: Native in Dutch B2 proficiency in English Why Join Us: Competitive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded. Performance Bonuses: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role. Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being. Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy. Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!
