Dutch/Flemish Customer Care

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!
Your role
For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for handling inbound calls, outbound calls, and administrative tasks.
Daily tasks
Calls are always with priority.
To provide customer service:

Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.

To answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange:

Registering and logging into the website
Change of personal data
Orders did not arrive
The client paid but did not receive cheques
Request for fiscal certificates for taxes

To provide information about the legal conditions of voucher usage.
To be the connection between the regions, cleaning companies, and customers.
Requirements

Fluent in Dutch or Flemish (oral and written)
Proficient in English
Experience with CRM systems & MS Office
PC skills and very good written skills
Diploma of Secondary Education
Contact center experience is an asset

Social-communicative:

Persuasiveness
Customer orientation
Communication
Effective listening

Intellectual competencies:

Analytical thinking
Continuous learning
Emotional competences:
Positive thinking
Self-motivation
Self-confidence

Task-oriented competences:

Quality of work
Flexibility
Sales ability
Result orientation
Multitasking

Our offer

Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Relocation Package

Location
Work from home, Greece
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