Join a leading global e-commerce company, known for its innovative approach to online shopping and dedication to providing seamless customer experiences. Our remote team is focused on delivering top-tier customer support to Dutch-speaking clients, ensuring satisfaction with every interaction. Be part of a diverse, dynamic team that values inclusivity, professional growth, and innovation. ?What You'll DoAs a Dutch Customer Support Advisor for an e-commerce website, you will be responsible for assisting customers with their online shopping experience. Your key responsibilities include:Customer Assistance: Handle customer inquiries through phone, email, and chat, providing clear and helpful responses in Dutch.Order Support: Assist with order tracking, product queries, returns, and refunds, ensuring customers have a smooth shopping experience.Problem-Solving: Troubleshoot any issues customers encounter, from technical difficulties to payment concerns, offering step-by-step guidance.Documentation: Maintain detailed records of customer interactions and resolutions to improve service delivery.Feedback Gathering: Collect customer feedback and work closely with the team to suggest and implement improvements.Relationship Building: Build positive, lasting relationships with customers by demonstrating empathy, patience, and professionalism.What We're Looking ForWe are seeking a proactive, customer-focused individual who possesses the following skills:Language Skills: Fluent in Dutch and English, both written and spoken, with strong communication skills.Customer Focus: Passionate about delivering high-quality customer service and resolving issues efficiently.Problem Solving: Ability to think critically and solve problems in a fast-paced environment.? Time Management: Capable of managing multiple tasks and responsibilities in a remote setting.Tech-Savvy: Comfortable navigating online platforms, with a basic understanding of e-commerce systems and technology.Team Player: Collaborative mindset, able to work both independently and as part of a remote team.What We OfferBy joining our team, you'll enjoy a range of benefits designed to support your career and personal growth:Competitive Salary: Attractive salary package with potential performance-based bonuses.Remote Work Flexibility: Work remotely from anywhere in Portugal, with full support from a connected and collaborative team.Career Development: Opportunities for professional growth and career advancement within a global e-commerce leader.Continuous Learning: Access to ongoing training programs and development resources to sharpen your skills.Innovative Environment: Be part of an exciting, fast-growing company that values innovation, creativity, and customer satisfaction.??? Health & Well-being: Comprehensive health and wellness programs to support your overall well-being.