Join a leading global e-commerce company, known for its innovative approach to online shopping and dedication to providing seamless customer experiences. Our remote team is focused on delivering top-tier customer support to Dutch-speaking clients, ensuring satisfaction with every interaction. Be part of a diverse, dynamic team that values inclusivity, professional growth, and innovation. ?
What You'll Do
As a Dutch Customer Support Advisor for an e-commerce website, you will be responsible for assisting customers with their online shopping experience. Your key responsibilities include:
Customer Assistance: Handle customer inquiries through phone, email, and chat, providing clear and helpful responses in Dutch.
Order Support: Assist with order tracking, product queries, returns, and refunds, ensuring customers have a smooth shopping experience.
Problem-Solving: Troubleshoot any issues customers encounter, from technical difficulties to payment concerns, offering step-by-step guidance.
Documentation: Maintain detailed records of customer interactions and resolutions to improve service delivery.
Feedback Gathering: Collect customer feedback and work closely with the team to suggest and implement improvements.
Relationship Building: Build positive, lasting relationships with customers by demonstrating empathy, patience, and professionalism.
What We're Looking For
We are seeking a proactive, customer-focused individual who possesses the following skills:
Language Skills: Fluent in Dutch and English, both written and spoken, with strong communication skills.
Customer Focus: Passionate about delivering high-quality customer service and resolving issues efficiently.
Problem Solving: Ability to think critically and solve problems in a fast-paced environment.
Time Management: Capable of managing multiple tasks and responsibilities in a remote setting.
Tech-Savvy: Comfortable navigating online platforms, with a basic understanding of e-commerce systems and technology.
Team Player: Collaborative mindset, able to work both independently and as part of a remote team.
What We Offer
By joining our team, you'll enjoy a range of benefits designed to support your career and personal growth:
Competitive Salary: Attractive salary package with potential performance-based bonuses.
Remote Work Flexibility: Work remotely from anywhere in Portugal, with full support from a connected and collaborative team.
Career Development: Opportunities for professional growth and career advancement within a global e-commerce leader.
Continuous Learning: Access to ongoing training programs and development resources to sharpen your skills.
Innovative Environment: Be part of an exciting, fast-growing company that values innovation, creativity, and customer satisfaction.
? Health & Well-being: Comprehensive health and wellness programs to support your overall well-being.
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