Join a renowned global company in the sales and online marketing advertisement industry, known for its innovative and cutting-edge services. We are based in Lisbon and are dedicated to providing exceptional support to Dutch-speaking clients. If you're passionate about helping businesses thrive through online marketing, this is the perfect opportunity for you! Be part of a dynamic, multicultural team that values diversity, growth, and creativity.
What You'll Do
As a Dutch Customer Support Advisor for a sales and online marketing project, you will be responsible for assisting advertisers and businesses in maximizing their online presence and success. Your key responsibilities include:
Client Assistance: Support Dutch-speaking clients via phone, email, and chat, providing timely and accurate information related to online marketing solutions.
Sales Support: Help clients optimize their online marketing campaigns and ad placements, guiding them on best practices for effective results.
Problem-Solving: Troubleshoot issues related to ad performance, billing, and technical difficulties, offering step-by-step solutions to improve campaign outcomes.
Documentation: Maintain detailed records of client interactions and feedback to ensure continuous service improvement.
Feedback Gathering: Collaborate with the team to gather insights from clients, helping to drive product enhancements and marketing strategies.
Relationship Building: Develop strong relationships with clients by offering tailored support and demonstrating a deep understanding of their needs.
What We're Looking For
We are seeking a proactive, results-oriented individual with the following qualifications:
Language Skills: Fluent in Dutch and English, with excellent verbal and written communication abilities.
Customer-Centric: A passion for providing high-quality customer service and helping businesses achieve their goals.
Analytical Thinker: Strong problem-solving skills, with the ability to diagnose and resolve advertising-related issues quickly.
? Organizational Skills: Ability to manage multiple tasks efficiently while meeting deadlines in a fast-paced environment.
Tech-Savvy: Comfortable using online marketing tools and platforms, with a keen interest in digital marketing and advertising trends.
Team Player: A collaborative mindset, with the ability to work independently and contribute to team success.
What We Offer
By joining our team, you will benefit from a range of perks designed to help you thrive both personally and professionally:
Competitive Salary: Attractive compensation package, with opportunities for performance-based bonuses.
Lisbon Location: Work in a vibrant office in Lisbon, a city known for its culture, innovation, and beautiful surroundings.
Career Growth: Opportunities for advancement within the company, with continuous training and development to help you excel.
Learning Opportunities: Access to specialized training programs in online marketing and advertising.
Innovative Environment: Be part of an industry leader, working with cutting-edge technology and marketing solutions.
??? Health & Wellness: Comprehensive health insurance and wellness programs to support your overall well-being.
