Dutch Customer Service

For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is
A natural team player - we believe in supporting and developing our people.

Someone who loves to give and receive fantastic customer service - we want you to treat every call, email, or social media post as an opportunity to delight our customers.

Required skills

Fluent in Dutch

Working proficiency in English

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they are closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers in managing/secure their account & passwords

Set up repairs for hardware-related issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Benefits

Excellent benefits package

Multilingual and excellent work environment to provide customer service

Extensive training

Adaptation to Greek culture and Greek language courses

Internal employee incentives

Located in an amazing office in Greece with excellent transport links

Excellent relocation package with a great support system for non-local hires

Extra Private Health insurance

Enjoy life in Greece; there are loads of social & sports events

Location
Remote, must be based in Greece.

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