Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods
With digitalization, we enable Mobility operators worldwide to make trains and infrastructure intelligent. Our Software Business Unit creates and develops innovative high-quality software for trip and train planning as well as mobile ticketing and comprehensive Mobility as a Service (MaaS) solutions. Our apps have been downloaded more than 200 million times!
We share one common goal: improving the passenger experience with our combined power for the future of Mobility.
We are looking for aCustomer Service Agent (m/f/d)to join our Center of Competence!
In this role, you will be responsible for...
Take care of the receipt, verification, qualification and further processing of all incoming customer tickets. In close consultation with the relevant project managers, you'll analyze bugs reported by customers and make decisions regarding the distinction between a bug, feature, or change request (CR)
Ensure the agreed response and resolution times in accordance with the valid customer service level agreements (SLA's)
Verify error messages and pass them on to our development teams for correction or assist the customer with instructions and workarounds
Test bug fixes and new features/functions for the desired behaviour
We're looking for someone who has...
Experience in user support and service request management - if that was in the IT sector, even better! What counts for us is that you enjoy technical topics, are not put off by complexity and be able to prioritize independently.
Customer needs close to your heart and thanks to your solution orientation and structured way of working, it is not difficult for you to convince others
Strong communication skills, with the ability to grasp new topics quickly and listen actively
The ability to maintain professionalism, even in challenging situations
Either have existing knowledge of railway systems or you are eager about developing expertise in this field.
Confidence in using English (written and spoken) and possibly even speak another language.
What you can expect from us...
A flexible working model to promote a better work-life balance, a health insurance and access to our on-site medical center. 2 volunteering days a year and 4 additional bridge days per year. In addition, you'll have access to exclusive discounts on Siemens and Bosch brands, and access to Siemens Learning Platforms that allow for internal online courses, as well as external platforms such as Coursera, Udemy, and LinkedIn Learning.
If this sounds exciting to you, then send us your application – inEnglish– and we will get back to you!
At Siemens Mobility we believe physical barriers are not related to potential. Only the potential matters to us. We are dedicated to quality, equality and valuating diversity. Therefore, we encourage applications that reflect the diversity of the communities within which we work.