Description Embrace the future!You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the world's most famous video and streaming website.
You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.ResponsibilitiesYou will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined procedures Requirements At least 12 months of direct customer service experience preferred but not a must-haveGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in Dutch + good knowledge of EnglishProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends and/or holidays) Offer Relocation support: €1250 - €2500 relocation bonus for people living outside of LisbonCompetitive salary modelMeal Allowance (€7,63 net daily)New office space in a fantastic location in Lisbon, near the beachProfessional career and development opportunitiesPleasant and inspiring working atmosphereMultilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.