.Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.Accor.Com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionThe Director of Commercial is responsible for total revenue including group and transient rooms, group food and beverage, meeting room rental, local catering, and other revenues, as well as assisting and actively participating in yield management strategies. Strategies include market mix, pricing, status, direct sales, and marketing. He serves as an advisor to the General Manager on business intelligence. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.Reporting to Cruises Managing Director and dotted line to the Regional Director of Commercial.Key ResponsibilitiesDirect and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required.Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.Develop new plans and programs and determine the effectiveness of current plans and programs.Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments.Actively participate in sales presentations, property tours and customer meetings.Ensure optimal compliance with corporate focus audit.Manage performance issues that arise within the Sales teams.Ensure appropriate hiring, training, motivating, coaching, counseling and developing of department's team members.Effectively communicate with other departments.Conduct a daily briefing with department on current key activities.Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.Ensure guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.Anticipate and address guest issues and establish proactive processes to promote guest satisfaction