Today, working for technology brands rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon! Your responsibilities and impact working as a Technical Support Specialist will be: Providing support to customers by responding to inbound requests and document relevant case informationAssisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channelsAdapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channelsEnsuring excellent customer satisfaction by responding in an appropriate and friendly mannerSkills, qualifications and interests you need to succeed in this role: You must be a French Native speaker and good English (B2 level)Interest or willing to learn about JavaScript, HTML5 and CSS/CSS3Interest or willing to learn about CMS platforms like Wordpress/Shopify/Wix/Joomla or similarExperience or interest in online advertising or ad product experienceTroubleshooting skillsTechnologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/processExperience working in a B2B environmentStrong communication, customer service, relationship management and support skillsWhat's in it for you? Contract type: a fixed-term contract for one year that can be renewed every yearWorking hours: Mon – Fri 8 am to 5 pm (40 hrs/week)Training: 9 weeksSalary conditions (*) – 2 options:a.) Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 300€ gross per quarterb.) Without accommodation: 1240€ gross/month + bonus of up to 300€ gross per quarterSigning bonus of 1500€(*) Compensation of the training period 100%For international applicants:Reimbursement of your initial flight costs after 9 monthsPick up from the airportAnnual return ticket to your home country (within the EU)Help with paperwork, opening a bank account, etc. upon arrivalFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyReal career opportunities in different career paths
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