Danish-speaking Technical Support Advisor in Porto, Portugal We are looking for a highly motivated and technically skilled person to join the Tech Support Team for a world-renowned technology company. As a Technical Support and User Activation Representative, you will have a unique opportunity to play an important role in providing first-class assistance to our customers, troubleshooting technical issues, and helping them maximize their use of high-tech products.
Your role is crucial to ensuring our users get the most out of their technology, making a real difference in their lives. Full-time permanent contract. Additional staff benefits.
Join us as a Technical Support and User Activation Expert! In this role, you act as a bridge for the user. You listen to and understand our users' questions, ensuring they understand how to move forward. Your work will not only involve problem-solving; you will ensure the user gets the most out of their tech product while using the latest and most advanced technology tools in your daily work. Your primary tasks will be using your in-depth tech knowledge to diagnose and resolve complex problems while advocating for our customers, addressing their needs, and delivering exceptional service.
Requirements You have good English proficiency (B2+), both written and spoken.
Strong interest in troubleshooting hardware and software on various electronic devices.
Passion for learning and understanding operating systems like Android and iOS, as well as general software.
Enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues.
Positive attitude and strong ability to handle stress effectively.
Excellent listening skills and a keen interest in building strong relationships with customers.
Creative mindset and resourceful in finding innovative solutions and alternative approaches.
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